Customer Support 

At Infinite Parcel, we believe in delivering a seamless shopping experience from start to finish. Whether you have questions about your order, need help with a return, or require product support, our team is here to provide fast and friendly assistance. Explore the resources below or reach out directly to our support channels for personalized help.

 

Contacting Customer Support

Our dedicated support team is available to assist you with any inquiries or issues. Here’s how to reach us:

  • Email Support: Contact us anytime at info@essentialsgroup.sg . We strive to respond to all email inquiries within 24 hours on business days.
  • Phone Support: For immediate support, call us at [(65) 6931 8800]. Our phone lines are open:
    • Saturday To Sunday: 24 Hours Open
  • Live Chat: For quick assistance, access our live chat by clicking on the chat icon in the bottom right corner of our website. Our chat agents are available during regular business hours.

 

Help Center & FAQ

Our Help Center is your one-stop destination for answers to commonly asked questions and step-by-step guides. Here, you’ll find helpful articles on a range of topics, including:

  • Placing Orders: Learn how to browse, select, and complete purchases on our website.
  • Shipping and Delivery: Information on delivery times, tracking your package, and shipping costs.
  • Returns and Refunds: Detailed instructions on how to initiate returns, refund timelines, and eligibility requirements.
  • Product Information: Discover product specifications, materials, sizing guides, and compatibility.
  • Account Management: Guide to setting up an account, resetting passwords, and updating personal information.

Visit the Help Center at (https://infiniteparcel.sg/contact-us/) to explore these resources 24/7.

 

Order Tracking

Once your order is shipped, you can track its progress easily:

  • Order Tracking Page: Visit our Order Tracking Page, enter your order number and email address, and view real-time updates on your delivery status.
  • Tracking Notifications: We’ll send you email updates with tracking details as soon as your order is dispatched.

If you encounter any issues or delays, please contact us at info@essentialsgroup.sg or call us at [(65) 6931 8800] for further assistance.

 

Returns and Refunds Assistance

If you’re not completely satisfied with your purchase, our Returns and Refunds Policy is here to guide you through the process:

  • Return Requests: Start your return within 30 days of purchase by contacting us at info@essentialsgroup.sg with your order number, a description of the issue, and any relevant photos if the item is defective or damaged.
  • Return Eligibility: Only unused, undamaged items in their original packaging are eligible for return. Certain products, such as custom items or final sale products, may not qualify for return.
  • Refund Processing: Once we receive and inspect your returned item, refunds are processed within 5-10 business days. Refunds will be credited to your original payment method.

For more details on how to initiate a return and review our full policy, please visit our Returns and Refunds Policy page.

 

Technical Support

We’re here to help if you’re experiencing any technical difficulties on our website. Common technical support areas include:

  • Login Issues: Having trouble logging in or accessing your account? Check our troubleshooting guide or reset your password.
  • Payment Problems: If you encounter issues during checkout, such as payment processing errors, please contact our tech support team at info@essentialsgroup.sg 
  • Viewing Products: Issues with product pages or images? Clear your browser cache, ensure your internet connection is stable, or reach out for further assistance.

If the issue persists, please email our technical support team with a detailed description of the problem. We’re here to ensure your experience on our website is smooth and enjoyable.

 

Product Information and Advice

Need help selecting the right product? Our knowledgeable team is happy to provide detailed information and guidance on product options, specifications, and usage.

  • Product Inquiries: For questions about specific items, such as materials, sizing, or compatibility, email info@essentialsgroup.sg
  • Customer Recommendations: Let us know your needs, and our team will suggest products tailored to your requirements.

 

Account Support

Managing your Infinite Parcel account is easy, but we’re here to assist if you need any help:

  • Account Setup: Create your account for quicker checkouts and order tracking. If you need help, follow our step-by-step setup guide in the Help Center.
  • Updating Information: Easily update your shipping address, payment information, or email address by logging into your account. For further assistance, contact info@essentialsgroup.sg 
  • Password Reset: Forgotten password? Click “Forgot Password” on the login page and follow the instructions. If you’re still having trouble, contact us directly.

 

Feedback and Suggestions

Your feedback helps us improve! Whether it’s a suggestion for new products, ways we can enhance our service, or ideas on making our website more user-friendly, we’d love to hear from you.

  • Feedback Email: Send your feedback and suggestions to info@essentialsgroup.sg
  • Product Reviews: Share your experience by leaving a review on the product pages. Reviews help other customers make informed decisions and let us know how we’re doing.

 

Corporate and Bulk Orders

If you’re interested in placing a large order for corporate or business purposes, we offer bulk discounts and special arrangements for business clients. Contact our corporate support team for inquiries on pricing, order customization, and delivery options:

  • Corporate Orders Email: info@essentialsgroup.sg

We look forward to assisting with your business needs and providing quality products for your team or organization.

 

Operating Hours

Our support team is available during the following hours:

  • Saturday to Sunday: 24 Hours Open

Feel free to reach out to us during business hours. If you contact us outside these hours, we will respond promptly on the next business day.

Thank you for choosing Infinite Parcel. Our support team is dedicated to providing you with the highest level of service and assistance. For any additional questions, don’t hesitate to reach out – we’re here to make your shopping experience with us as smooth and enjoyable as possible!