Returns and Refunds Policy

At Infinite Parcel, we are committed to providing our customers with quality products and services. If, for any reason, you are not fully satisfied with your purchase, our Returns and Refunds Policy is here to assist. Please carefully read the following terms and conditions that govern returns, refunds, and exchanges.

Eligibility for Returns

  • Return Window: Products can be returned within 30 days from the date of purchase.
  • Condition of Items: To qualify for a return, items must be unused, undamaged, and in their original packaging, including all accessories, tags, and labels.
  • Proof of Purchase: Please ensure you have a valid proof of purchase (such as an order confirmation email or receipt) as this will be required to process your return.
  • Purchases from Third-Party Sellers: This return policy applies exclusively to products purchased through our website, infiniteparcel.sg. For items purchased through third-party sellers or retailers, please consult their return policies directly.

 

Non-Returnable Items

  • Final Sale Items: Products marked as “final sale” are not eligible for return or refund unless they arrive damaged or defective.
  • Customized and Personalized Products: Customized items or any product made to order cannot be returned unless there is a manufacturing defect.
  • Perishable and Consumable Items: Any food-related or perishable items are non-returnable to ensure quality and safety unless they arrive damaged or are incorrect.

 

Process for Initiating a Return

  • Step 1: Contact our customer service team at [ (65) 6931 8800] within the 30-day return period. Please include your order number, a brief description of the issue, and any relevant photos if the item is damaged or defective.
  • Step 2: Our team will review your request and provide you with a Return Authorization Number (RAN) if the item qualifies for a return. Please do not send back any items without a Return Authorization Number, as this may delay your refund.
  • Step 3: Pack the item securely in its original packaging, along with all included accessories, tags, and documentation, and write your RAN clearly on the outside of the package.

 

Shipping and Handling for Returns

  • Return Shipping Costs: Customers are responsible for paying the shipping costs for returned items unless the return is due to an error or defect on our part.
  • Recommended Shipping Method: We highly recommend using a trackable shipping method to ensure your return reaches us. Infinite Parcel is not responsible for returns lost or damaged in transit.
  • Non-Refundable Shipping Charges: Original shipping fees are non-refundable, except in cases where the return is due to our error or a product defect.

 

Refund Processing

  • Inspection and Approval: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund based on the item’s condition and adherence to our return guidelines.
  • Refund Timeline: Approved refunds will be processed within 5-10 business days, and a credit will automatically be applied to your original method of payment.
  • Partial Refunds: In certain situations, only partial refunds are granted, such as when items are returned with signs of use or are missing original packaging and documentation. If applicable, this partial refund amount will be communicated to you before processing.

 

Exchanges Policy

  • Defective or Damaged Items: We only replace items if they are defective or damaged upon arrival. If you would like an exchange for the same item, please reach out to us at [info@essentialsgroup.sg].
  • Exchange Process: Once we receive the defective or damaged item, we will process your replacement within 7 business days and notify you of the shipment.
  • Alternative Product Exchanges: If the exact item is not available, you may opt for a similar product of equal value, or we can issue a full refund as per your preference.

 

Damaged or Defective Items

  • Inspection upon Delivery: Please inspect your order upon delivery and notify us within 48 hours of any damages or defects.
  • Claims Process: For damaged or defective items, contact us immediately and provide photos of the damaged area and packaging to expedite the claims process.
  • Resolution: Depending on the situation, we will either replace the item at no additional cost or provide a full refund.

 

Late or Missing Refunds

  • Checking Your Account: If you have not received a refund within the stated timeframe, first verify with your bank or credit card company, as processing times can vary.
  • Contacting Customer Support: If you’ve completed the above steps and still haven’t received your refund, please contact us at [(65) 6931 8800]. We will assist you in tracking the status of your refund.

 

International Returns

  • Customs and Duties: For international returns, customers are responsible for any customs duties, taxes, or fees associated with the return shipment.
  • Processing Time for International Returns: International returns may take additional time to process due to customs clearance. We will keep you informed throughout the process and issue your refund once we receive and inspect the item.

 

Contact Us

For any questions or further assistance regarding our Returns and Refunds Policy, please feel free to contact our customer support team at:

  • Email: info@essentialsgroup.sg
  • Phone: (65) 6931 8800
  • Operating Hours: 24 Hours Open

Your satisfaction is our priority, and we are here to make your shopping experience at Infinite Parcel as seamless as possible. Thank you for choosing Infinite Parcel!